Courier / Service Terms

Super Saver Promotion / Free Economy Shipping - Products that qualify for this promotion will be tagged with a red "Super Saver Post" icon in the top right corner of the product image. There is no minimum spend required for this free shipping promotion, If the item is tagged "Super Saver Post" you will be able to get free shipping on that item. Super Saver packages will be sent out using Royal Mail 48 Tracked.

This service only applies to the selected promotional items. If an item that is not part of this promotion is added to the cart then this service will no longer be available. You will still be eligible for free postage on your order if it meets the requirements of any of our other services.

Economy UK postage is not a time guaranteed service, orders placed before 5.30pm Monday - Friday and 12.30pm on a Saturday will generally arrive within 2-3 working days (Inc Sat) but please allow up to 15 working days before contacting us as the carrier will not process a lost in post claim until 15 working days have passed.

Same Day Delivery Is a time guaranteed service, orders placed before 6.00pm Monday to Saturday will be delivered between 6pm & 9pm on the same day (You must be at home to accept the delivery & you will need to show ID in the name of the person placing the order. This service is only available for addresses in the Cheltenham & Churchdown area, if the checkout does not offer the same day delivery option it means that your postcode does not fall in the areas covered)

Standard UK postage is not a time guaranteed service, orders placed before 7.45pm Monday - Friday will generally arrive next working day but please allow up to 15 working days before contacting us as the carrier will not process a lost in post claim until 15 working days have passed.

DPD is a time guaranteed service, orders placed before 7.45pm Monday-Friday and 3.30pm on a Saturday will be delivered within the time frame stated on the DPD option at the checkout. If your delivery arrives later than what was quoted and the order was placed before the cut off time for that day you will be able to get the cost of postage refunded by us, we will then claim it back from the carrier (all providing that you were in to sign for your parcel when they attempted delivery).

DPD Saturday is a time guaranteed service, orders placed before 7.45pm Monday-Friday will be delivered on Saturday. Orders placed after 7.45pm on Friday will be delivered to you on the following Saturday. The DPD guarantee is that if your parcel does not arrive on the Saturday / Sunday you can claim back the difference in postage cost between the weekend service and the regular weekday service (providing that you were in to sign for your parcel when they attempted delivery).

DPD Sunday is a time guaranteed service, orders placed before 7.45pm Monday-Friday & 3.30pm on a Saturday will be delivered on Sunday. Orders placed after 3.30pm on Saturday will be delivered to you on the following Sunday. The DPD guarantee is that if your parcel does not arrive on the Saturday / Sunday you can claim back the difference in postage cost between the weekend service and the regular weekday service (providing that you were in to sign for your parcel when they attempted delivery).

Royal Mail 1st Class Recorded is not a time guaranteed service, orders placed before 5.30pm Monday - Friday will generally arrive next working day but please allow up to 15 working days before contacting us as the carrier will not process a lost in post claim until 15 working days have passed.

Royal Mail - Special Delivery 1pm is a time guaranteed service. Their guarantee is that your parcel will be delivered by 1pm The next working day (orders must be completed by 5.30pm Mon-Fri, if you order before 5.30pm on a Friday it may be delivered on Saturday but it is only guaranteed for Monday) the guarantee is that if your parcel is late you can claim the postage cost back that you paid (providing that you were in to sign for your parcel).

International orders take from 2-28 days to arrive depending on the country they are being shipped to and mail service used. but due to customs and postal delays beyond our control please allow 28 working days before contacting us because Royal Mail will not process a lost in post claim until 28 working days have passed. For same day dispatch (Monday - Friday) all orders need to be submitted before 5.30pm (British Local Time)

Adverse weather - Please note that delivery time guarantees are subject to fair weather policies, deliveries that are delayed due to adverse weather such as storms, snow or other unpredictable national or local events outside of the couriers control are not refundable under the normal guarantee.

Tags: Super Saver, Free Shipping, Free Delivery, Post, Courier