Returns and Exchanges
If you are not completely satisfied with your purchase, simply return any applicable item(s) to us "unused" in their original condition and packaging within 14 days of and we will issue a refund on receipt or exchange the item if preferred.
Please note: We can not offer refunds or exchanges on any liquids / coils, tanks, disposables, pod kits or drip tips once taken off our premises (for health & hygiene reasons)
- The items are your responsibility until they are received by us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- Items must be returned unused and unmarked in their original undamaged packaging along with all accessories.
- Items that are opened / marked or otherwise not fit for sale as a new item will attract a re-stocking fee of up to 20%
In the first instance please contact and notify us of any issues and your intent to cancel, as detailed in our terms and conditions.
Faulty / wrongly supplied items
If the item you received is faulty or we have sent the wrong item, please contact customer services using the contact us form quoting your order number, the details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty or wrongly supplied items to return them to us.
This returns policy does not affect your statutory rights.