My vape turns on, but won’t fire?

No/Check Atomiser message 

If you’re getting a message telling you to ‘check atomiser’ or there is ‘no atomiser’, this is indicating there is an issue with the device reading the coil. Most of the time, this just means it’s time for a coil change or simply to clean the connections.

Clean the connections

Check the three points where the coil connects to your device. These are the 510 connector on your mod, the 510 connector at the bottom of the threads on your tank and the bottom of your coil where it connects to the base of your tank. Give these three points a good clean, making sure there is no flint, debris or liquid residue blocking the connections. Try firing your vape again to see if this has fixed the issue. 

Try another device

Failing this, check if your tank works on another device if you can. This will help narrow down the issue to being either with the tank/coil or with the actual mod itself. If your tank fires on another device, then we know it’s likely to be an issue with your mod. If this is the case, it’s best to contact us for more help. If it still doesn’t fire on a different device, the issue is with the tank or coil.

Check your coil

On very rare occasions, a coil can be dead out of the box. This doesn’t happen very often, and if it was working before this is unlikely to be the issue. It’s much more likely that there is something stopping the connection between mod and tank. If you have received a coil that is dead on arrival, please notify us within 24 hours of receiving your order.

Disassemble your tank/pod. If your tank has any liquid still in it, you may wish to empty this first to save any mess. Check that your coil is correctly screwed in, it should be straight. If it looks slightly off centre, it may be cross threaded which in turn can cause the coil to not connect with the base of the tank properly. Unscrew your coil, and screw it back in making sure it threads correctly.  

The next thing to note is the age of your coil. If after all of these steps your coil still isn't working, and you have been using it for a while, it can all just come down to changing your coil. Coils do die after a certain amount of time/use, and this time all depends on what coil you’re using, how often you use it, as well as what liquid you’re using.